Refund policy
Island Tide Golf Return & Refund Policy
We want you to be happy with your Island Tide Golf purchase. If something isn't right, we accept eligible returns within 30 days of delivery.
Return Eligibility
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In their original condition
- With all original tags attached
- In the original packaging, when applicable
- Accompanied by proof of purchase
Items that show signs of wear, washing, alteration, damage after delivery, or removal of tags may not be eligible for a refund.
Starting a Return
To request a return, contact us at islandtidegolf@gmail.com with your order number and the item(s) you'd like to return.
Please do not send merchandise back without first contacting us. Returns sent without prior authorization may not be accepted.
Approved returns should be sent to:
Island Tide Golf
380 Sunrise Highway #1116
Patchogue, NY 11772
United States
Return Shipping
Customers are responsible for return shipping costs for standard returns, including returns due to fit, preference, or change of mind.
If we provide you with a prepaid return shipping label, the cost of the return label may be deducted from your refund.
If your order arrived damaged, defective, or incorrect due to an error by Island Tide Golf, we'll cover the cost of return shipping.
Original Shipping Charges
Original shipping charges, if applicable, are non-refundable unless the return is the result of an error by Island Tide Golf.
Sale & Final Sale Items
Items purchased using a discount or during a promotional sale are eligible for return under our standard return policy unless they are specifically marked Final Sale.
Items marked Final Sale are not eligible for return or exchange.
Gift cards are non-refundable.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at islandtidegolf@gmail.com with your order number and photos of the issue so we can make it right.
Exchanges
We do not currently process direct exchanges. The fastest way to get a different size, color, or item is to return your original purchase and place a new order for the item you'd like.
Refunds
Once we receive your return, we'll inspect the merchandise and notify you when your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or credit card company.
If more than 15 business days have passed since we approved your refund, please contact us at islandtidegolf@gmail.com.
European Union Returns
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. Returned merchandise must be unworn or unused, with tags attached, and in its original packaging.